We are committed to transparency in every aspect of your care. Please read this policy carefully before beginning your program.
Upon submission of your health assessment and program enrollment, Premier Element Group immediately initiates the clinical review process. Your intake information is routed to a licensed independent healthcare provider for evaluation, and pharmacy coordination begins in parallel.
Because this process begins immediately, orders cannot be canceled once placed. We encourage all prospective patients to review our programs, pricing, and this policy in full prior to enrollment.
We recognize that not every patient is a candidate for treatment. If a licensed healthcare provider reviews your health assessment and determines that a prescription is not clinically appropriate for you, you will not be charged for the medication or fulfillment.
A refund or charge reversal may be issued under the following condition:
Refund requests under this condition will be reviewed and processed within 7–10 business days of the provider's determination. Refunds are returned to the original payment method on file.
Once a prescription has been approved by a licensed provider and transmitted to our compounding pharmacy partner for fulfillment, all of the following are final and non-refundable:
This policy applies regardless of whether the medication has been delivered, opened, or administered. Compounded medications are prepared specifically for each patient pursuant to a valid prescription and cannot be restocked, resold, or returned under applicable pharmacy law.
Premier Element Group programs are offered on a month-to-month subscription basis. There are no long-term contracts or early termination penalties.
To cancel your subscription and stop future billing, you must submit a cancellation request at least 48 hours prior to your next scheduled renewal date. Cancellation requests can be submitted by contacting our support team at support@premierelementgroup.com or calling (954) 477-0949.
Cancellations submitted after your renewal date has processed are not eligible for a refund of that billing cycle. Your program access will remain active through the end of the paid period.
If you receive a shipment that arrives damaged, contains an incorrect item, or appears to have a quality defect, please contact our support team within 48 hours of delivery. We will work with our pharmacy partner to investigate and, where appropriate, arrange a replacement shipment at no additional cost to you.
Damaged or defective order inquiries can be submitted to support@premierelementgroup.com with your order information and, if possible, photographic documentation of the issue.
We ask that you contact our support team directly before initiating a chargeback or payment dispute with your financial institution. The vast majority of billing questions and concerns can be resolved quickly and directly.
Initiating a chargeback without first contacting Premier Element Group may result in the immediate suspension of your program access while the dispute is under review. Premier Element Group reserves the right to respond to payment disputes with documentation of services rendered, in accordance with this policy and applicable merchant agreements.
Premier Element Group reserves the right to amend this Refund & Cancellation Policy at any time. Material changes will be communicated to active patients via email and reflected on this page with an updated effective date. Continued enrollment in a Premier Element Group program following any such update constitutes acceptance of the revised terms.
Our team is available to assist you. Please reach out before initiating any payment dispute.