We are committed to protecting your personal information and your right to privacy. Please read this policy carefully before using our services.
Premier Element Group LLC ("Premier Element Group," "Company," "we," "us," or "our") is a management services organization ("MSO") based in Miami, Florida. We operate premierelementgroup.com and facilitate access to physician-supervised telehealth programs through affiliated licensed healthcare providers and pharmacy partners.
This Privacy Policy applies to all information collected through our website, telehealth programs, communications, and related services. It should be read alongside our HIPAA Notice of Privacy Practices, which specifically governs your Protected Health Information ("PHI").
Personal Information — collected when you register, complete a health assessment, or contact us:
Protected Health Information (PHI) — collected as part of your telehealth consultation:
PHI is governed separately by our HIPAA Notice of Privacy Practices.
Technical Data — collected automatically when you visit our Site:
We use the information we collect to:
We do not use your information for advertising, profiling, or sale to third parties.
Our telehealth platform is powered by Bask Health, a HIPAA-compliant telehealth technology provider. Patient data, including PHI, is processed and stored within the Bask Health platform infrastructure. Bask Health operates under a signed Business Associate Agreement ("BAA") with Premier Element Group LLC.
Prescription fulfillment is handled by VialsRX, a state-licensed 503A compounding pharmacy located at 6220 Westpark Dr, Houston, TX 77057. VialsRX operates under a BAA and applicable state and federal pharmacy regulations.
All service providers who handle your personal or health information are contractually required to maintain appropriate confidentiality protections and, where applicable, execute a BAA.
We do not sell your personal information. We may share your information only in the following circumstances:
Your Protected Health Information is governed by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and our HIPAA Notice of Privacy Practices. Please review that document for complete information about how your PHI is used, disclosed, and protected, and for a full description of your rights as a patient.
In summary: PHI is used only for treatment, payment, and healthcare operations. We do not sell or disclose PHI for marketing purposes. Your PHI is stored within HIPAA-compliant infrastructure under a BAA with Bask Health.
We implement industry-standard administrative, technical, and physical safeguards to protect your information, including:
No method of electronic transmission or storage is 100% secure. In the event of a data breach affecting your PHI, we will notify you in accordance with applicable HIPAA breach notification requirements.
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, maintain your program, and comply with applicable legal and regulatory obligations. Medical records and PHI are retained in accordance with applicable state and federal healthcare record retention requirements.
When your information is no longer needed, it is securely deleted or de-identified in accordance with applicable law.
Depending on applicable law, you may have the right to:
For rights specific to your Protected Health Information under HIPAA, please review our HIPAA Notice of Privacy Practices.
To exercise any of the above rights, contact us at support@premierelementgroup.com or (954) 477-0949.
Our Site uses cookies and similar tracking technologies to improve your experience, analyze usage, and support analytics. We use Google Analytics 4 to understand how visitors interact with our Site. This data is aggregated and anonymized for analytical purposes.
You may disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features of the Site. We do not use tracking technologies to sell your data or serve targeted advertising.
Our services are intended solely for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at support@premierelementgroup.com and we will take prompt steps to delete it.
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email notice to active patients and reflected on this page with an updated effective date. Your continued use of our services following any update constitutes acceptance of the revised Policy.
We encourage you to review this Policy periodically to stay informed about how we protect your information.
For questions, concerns, or to exercise your privacy rights, please contact our Privacy Officer:
Premier Element Group LLC
Miami, Florida
Phone: (954) 477-0949
Email: support@premierelementgroup.com
For concerns specifically about your Protected Health Information, please also refer to the complaint procedures described in our HIPAA Notice of Privacy Practices.
Our team is here to help with any questions about your information.